The Write Direction publishes and distributes quality software for research and writing. All of our products are backed with a 30 day, money back, no-questions-asked guarantee. When you order the downloadable version of our software, you will receive an email confirmation, with your serial number (when that is required to install the software), and download link within 24 to 48 hours after the order is placed. Orders for CDs and Books will be shipped within 24 to 48 hours after the order is placed; you can usually expect to receive the order in 5 to 6 days by regular mail. If you have ordered two day shipping, please allow 24 hours for the order to be processed and shipped. 1258B Grandview Avenue Grandview, Ohio, 43212 866.397.2424 / 614.559.3970 info@thewritedirection.net